Question 1

Accessible Parking

Accepted Answer

At Stadium MK we have accessible parking spaces for guests who require them, parking tariff's apply. Please find out more on our parking page.

Question 2

Hearing Assistance

Accepted Answer

We have induction loops available for hearing impaired guests, for these hearing aids should be switched to the ‘T’ position. For more information or any assistance just ask one of our helpful team members when you arrive at the stadium.

Question 3

Concourse Seating

Accepted Answer

The main concourse around the Stadium can be accessed step-free, from Gates 1 – 5, with lifts available at Gates 6 – 8. We have a number of accessible seats available on the concourse, for both wheelchair users and non-wheelchair users. Any queries about accessible seating or access to the Stadium for MK Dons matchdays can be directed to the Disability Liaison Officer at disability@mkdons.com.(mailto:disability@mkdons.com)

Question 4

Concourse Catering

Accepted Answer

All of our public catering kiosks on the upper and lower concourses are equipped with wheelchair friendly drop-counters.

Question 5

Lift Access

Accepted Answer

Stadium MK is accessible via lifts from street level; this includes all areas of DoubleTree by Hilton Milton Keynes, Marshall Arena, and Marco Pierre White Steakhouse Bar & Grill, as well as the lower and upper concourses of the Stadium interior.

Question 6

Bathroom Facilities

Accepted Answer

We have multiple accessible bathrooms around the Stadium, throughout the concourse, public areas, DoubleTree by Hilton Milton Keynes, and Marshall Arena. We are also proud to have installed a fully-equipped ‘Changing Places’ specialist accessible bathroom facility on the South stand of our concourse. As well as stoma friendly toilets which can be found near gates...

Question 7

Changing Places Facility

Accepted Answer

We are also proud to have installed a fully-equipped ‘Changing Places’ specialist accessible bathroom facility, which can be found on the concourse by Gate 5. This facility meets the needs of people with multiple and complex disabilities, by providing adequate space for the disabled person and up to two carers.
Features include:
 • Height adjustable, adult sized changing bench
 • Wide tear off paper roll to cover the bench 
 • Ceiling hoist system
 • A centrally placed toilet with space either side for the carers
 • A washbasin
 • A privacy screen
 • RADAR key operated door

Question 8

Who can I ask if I want a ticket or need some help?

Accepted Answer

You can call the box office on 01908 622933 or email boxoffice@stadiummk.com

Question 9

Where can I find news about upcoming events?

Accepted Answer

All information surrounding events can be found on our website. For MK Dons events please visit mkdons.com

Question 10

Do you offer discounts?

Accepted Answer

Occasionally event organisers will offer discounted tickets/entry. This includes discounts for those in larger groups etc. For more information please visit the event calendar

Question 11

How do I buy an accessible ticket?

Accepted Answer

Accessible Tickets can be purchased online or by contacting the box office directly on 01908 622933 or email boxoffice@stadiummk.com

Question 12

Can I bring my baby, will they need a ticket?

Accepted Answer

Yes, they will need a ticket.

Question 13

I have a digital ticket, when should I download this?

Accepted Answer

Please download your digital tickets 24 hours before the event.

Question 14

How will I know if my purchase was successful?

Accepted Answer

Each time you purchase a ticket, you will receive an order conformation via email

Question 15

My ticket hasn’t arrived in the post. What do I do?

Accepted Answer

In incidents like this, please visit the Box office at Stadium MK or contact them on 01908 622933 or email boxoffice@stadiummk.com

Question 16

Can I sell my ticket?

Accepted Answer

It is not possible to resell a ticket. This action is against the regulations of the Stadium

Question 17

I am no longer able to go, can I refund my ticket?

Accepted Answer

Refunds can be given on a case-by-case process. You will need to return your ticket to the Box Office at Stadium MK.

Question 18

I have my groups tickets, what happens if my friends arrive later than me?

Accepted Answer

Other tickets can be left at the Box Office or Dedicated Collection Points. A member of staff will be able to hold the ticket for other members of your party.

Question 19

I am running late; can I still get in?

Accepted Answer

Late comers are welcome, however there is a last entry time. Please check the event page for more information.

Question 20

What if I lose my phone/ run out of battery, how can I use my ticket?

Accepted Answer

Should you have issues with a digital ticket, please visit the box office where a printed ticket may be issued

Question 21

I have lost my ticket; can I get a replacement?

Accepted Answer

Should you have issues with a lost ticket, please visit the box office where a printed ticket may be issued

Question 22

Can I collect tickets on behalf of somebody else?

Accepted Answer

You can. They (The Person who the tickets belong to) will need to notify the box office someone else is collecting and the name of the person collecting on their behalf.

Question 23

How do I find out the timings to an event?

Accepted Answer

All information about an event can be found on the event page.

Question 24

Do we have to pay for parking?

Accepted Answer

Parking at Stadium MK varies on matchdays and for large events, where traffic management will be in operation and charges apply. For event specific parking information please check out our visiting page 'Getting Here and Parking'

Question 25

Where to park at Stadium MK?

Accepted Answer

There are 1,300 parking spaces around Stadium MK, so there are plenty to choose from.
Visit our 'Getting Here and Parking' page for more information

Question 26

Can I pre book parking?

Accepted Answer

Parking spaces can be guaranteed by pre booking online via the RingGo app

Question 27

Can I buy parking on the day?

Accepted Answer

Limited parking can be purchased on the day for most events. However, we recommend pre booking to avoid disappointment.

Question 28

Does Stadium MK accept Cash??

Accepted Answer

No Stadium MK is a cashless Stadium

Question 29

Do you have a mailing list?

Accepted Answer

Yes, You can sign up to hear about events and the latest news: Sign up now: https://form.typeform.com/to/mZY1NR4B(https://form.typeform.com/to/mZY1NR4B)

Question 30

Are there any lockers/cloakrooms at Stadium MK?

Accepted Answer

For some larger events a bag drop/lockers will be made available. However, it is dependant on the event.

Question 31

Where can I smoke?

Accepted Answer

Smoking is not permitted inside Stadium MK

Question 32

What items are prohibited?

Accepted Answer

A list of our prohibited items can be found via the Security page found under the visit tab

Question 33

What should I do if I have a problem at a game or event?

Accepted Answer

Please notify a Steward should you have any problems during an event

Question 34

Are Cameras allowed?

Accepted Answer

No professional cameras or recording equipment will be allowed into the stadium.

Question 35

Can I bring in a bag into the Stadium?

Accepted Answer

We want to actively discourage guests from bringing any bags to Stadium MK events as it is a condition of entry that they
may need to be searched and this may delay entry to the venue. If you must bring a bag, please limit it to just one small
bag or handbag no larger than 21cm x 30cm (equivalent to an A4 sheet of paper); anything bigger won’t be allowed into
the stadium. There may be a Larger Bag Drop facility available, but that is not yet confirmed (if it is in place there will be a
charge for each bag).

Due to the recent rise in the national terrorism alert state in the UK any bags or other property left inside or outside the
stadium will be disposed of immediately by our Safety Team and the police. Unfortunately, we cannot be held responsible
for late admission or non-admission or other disruption to the event as a result of this policy, which is in place for the
safety of everyone attending our venue.

Question 36

Can I buy any accessories or merchandise?

Accepted Answer

MK Dons Merchandise can be purchased from the Club Shop. For larger events such as concerts, merchandise may be made available.

Question 37

Can I leave and come back in?

Accepted Answer

No, readmittance to events is not permitted

Question 38

Can I stand in my seats?

Accepted Answer

No, Stadium MK is an all seater stadium. This is for your, and those around you, safety

Frequently Asked Questions

Find out more.

Rooms & Suites

Restaurant & Bars

Event Spaces

Map of the Stadium

Hotel Parking

The National Bowl MK