Milton Keynes Dons Community Trust are recruiting customer services/ facilities officer to join our team supporting the supervision and management of the Brooklands Community Hub, Fairfield’s Sports Hub, Woughton on the Green Sports Pavilion and Tattenhoe Sports Pavilion.
As Duty Officer for The Community Trust, you will be responsible for the Café services, customer liaison, equipment management, opening and closing of facilities, testing and reporting to meet regulatory requirements, as well as tasks to support maintenance and housekeeping of facilities.
The role will require working across all facilities (Brooklands, Fairfield’s, Woughton on the Green and Tattenhoe Sports Pavilion) to meet the business needs.

To assist in the smooth running of all home league and cup games as part of the matchday box office and retail team. The role focuses on delivering excellent customer service through the sale of matchday tickets, programmes, merchandise, and supporting collections. This is an entry-level opportunity ideal for individuals seeking initial experience in customer service, sports operations, and retail environments.

: To ensure all guests receive outstanding customer service whilst delivering the Hilton vision “To fill the earth with light and warmth of hospitality.

To provide a Performance Support service to the Development Group Squad at Milton Keynes Dons Football Club.

To work alongside the Arena Manager to provide a prompt and efficient food and beverage service for functions in Arena and Concourse.

To provide sports therapy support for our Female pathway across our Emerging Talent Centre, Girls Performance and Academy squads. Working alongside age group coaches, GK coaches and physical performance S and C staff to best support the player within the programme.

To work across the Female pathway including women’s. Supporting within a coaching team tasked with coaching and developing players within the girls and women’s talent pathway.

To assist the Parking Enforcement Manager in the day to day running of the office completing all the administrative tasks required to process parking charge notices (PCN) and dealing with complaints & escalations.

To contribute to the development, maintenance and preparation of the sports playing surfaces and facilities to the highest possible standards across all sites. Assist in the operations of the Grounds Maintenance department and oversee the daily maintenance and preparation of sites. Deputise in the absence of a Deputy Head of Grounds and contribute to planning and execution.

To provide reception services for Guests to contribute to an overall exceptional experience.

To work across the Boys Talent pathway. Supporting within a coaching team tasked with coaching and developing players within the Boys Talent Pathway on training and match days.

To coach within our Emerging Talent Centre (U9-U11) on a Monday and Friday evenings. Role includes planning, delivery and review of high-quality technical sessions to our talent pathway players. Work as part of a coaching team including Assistant Coaches, S&C Coaches, Physio and GK Coaches to best support your players individual development.

As part of the role, there will be potential opportunities within our Girls Academy setup.